Support

We are here to help, fast.

Find answers, manage bookings, or speak with our team for immediate assistance.

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Avg response time

Under 30 minutes for active event days and departures.

Common questions

Need to transfer a ticket? Use the transfer link in your confirmation SMS.

Missed a bus? Contact support for rescheduling options within 30 minutes.

Refund status? Refunds are processed within 3-5 business days.

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Support channels

Email: support@all1zed.com

WhatsApp: +260 955 001 561

Phone: +260 955 001 561

Hours: Daily, 7:00 - 21:00

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For partners

Priority support for organizers and operators with dedicated account managers.

Partner onboarding